Failure deploying Neo endpoints

The most likely reasons for installation failure are:

  1. Missing MDM profile for Neo on the endpoint machine.
  2. Missing Manifest.json file inside fpneoinstaller_mac.zip
  3. No logged in user (at least one) on the endpoint.

Verify installation errors by examining the /Library/Logs/com.forcepoint.neo/install/install.log file and /private/var/log/install.log file on the endpoint machine.