(MDM) Removing the agent using Jamf

Uninstall the agent from macOS endpoints using Jamf Pro.

Create a Jamf policy to uninstall the agent from your endpoint machines.

Steps

  1. Sign in to Jamf Pro and go to Computers > Settings.
  2. Open Computer Management > Scripts, then click New.
  3. Under Display Name, enter the script name. For example, uninstall_neo.sh.
  4. On the Script tab, login as root and enter the following: #! /bin/sh -x "/Library/Application Support/Forcepoint/Neo/EP/Forcepoint Neo Uninstaller.app/Contents/MacOS/Forcepoint Neo Uninstaller"
  5. Click Save.
  6. Open Computers > Policies, then click New.
  7. Enter the following details:
    1. Display Name: Remove Neo
    2. Select the Enabled check box
    3. Under Trigger, select Login, Enrollment Complete, and Recurring Check-in.
  8. On the Scripts tab, click Configure Scripts and add the script created above.
  9. On the Scope tab, select All Computers and All Users.
    Note: Alternatively, use this tab to specify certain individuals or groups from which to uninstall the agent.
  10. Click Save.
  11. Click Logs to verify the uninstallation.
    Note: To troubleshoot uninstall issues on endpoints, open the /Library/Logs/com.forcepoint.neo/uninstall/uninstall.log file.