(MDM) Removing the agent using Jamf
Uninstall the agent from macOS endpoints using Jamf Pro.
Steps
- Sign in to Jamf Pro and go to Computers > Settings.
- Open Computer Management > Scripts, then click New.
-
Under Display Name, enter the script name. For example,
uninstall_neo.sh
. -
On the Script tab, login as root and enter the following:
#! /bin/sh -x "/Library/Application Support/Forcepoint/Neo/EP/Forcepoint Neo Uninstaller.app/Contents/MacOS/Forcepoint Neo Uninstaller"
- Click Save.
- Open Computers > Policies, then click New.
-
Enter the following details:
-
Display Name:
Remove Neo
- Select the Enabled check box
- Under Trigger, select Login, Enrollment Complete, and Recurring Check-in.
-
Display Name:
- On the Scripts tab, click Configure Scripts and add the script created above.
-
On the Scope tab, select All Computers and All Users.
Note: Alternatively, use this tab to specify certain individuals or groups from which to uninstall the agent.
- Click Save.
-
Click Logs to verify the uninstallation.
Note: To troubleshoot uninstall issues on endpoints, open the /Library/Logs/com.forcepoint.neo/uninstall/uninstall.log file.