Configure the agent fallback mode

The fallback mode is used when the agent cannot connect to either the cloud proxy for the proxy connect mode or the disposition server for the direct connect mode.

The fallback mode is configured in the web policy on the Cloud Security Gateway portal. The connection mode is set per policy and different policies can have different connection modes. For more information, see the Endpoint tab topic in the Forcepoint Cloud Security Gateway Portal Help available on the Forcepoint support website.

Steps

  1. Sign in to the Forcepoint Cloud Security Gateway portal.
  2. Go to Web > Policy Management > Policies.
  3. In the Policies section, click a Policy Name to edit the policy.
  4. Go to the Endpoints tab.
  5. Under Neo Configuration, select one of the Fallback mode from:
    • Open: Web traffic bypasses the agent and goes directly to the Internet. In Open fallback mode, the agent is not providing any monitoring or protection of your organization’s web traffic. All attempts to access the Internet are allowed.
    • Closed: The agent stops all web traffic from accessing the Internet. All attempts to access the Internet are blocked.
    • Safe: The agent blocks or allows web traffic based on web policies cached on the local endpoint. This option is not available if the connection mode is set to Proxy Connect.
  6. Click Save.