How to verify the user for a policy

If the user is not being correctly identified, verify the directory path for the user or group object, especially if modifications have recently been made to directory service settings:

Steps

  1. In the Web module of the Security Manager, go to Main > Policy Management > Clients page.
  2. Expand the Directory tree and verify that the LDAP path displayed matches what is currently configured on the Settings > General > Directory Service page.
  3. If necessary, delete, re-add, and save the user or group objects. When re-adding clients, make sure to assign them the correct policy.