How to use block page

If you use either the default block page or a custom block page that includes the More Information option, you can find out which policy was applied to a request, and get category and client information.

1. Have the user browse to a blocked URL.
2. Click the More Information link or button.
3. When the category information displays at the top of the block page, right-click within the section containing the category information and select View Source (Internet Explorer) or T his Frame > View Frame Source (Mozilla Firefox).
4. Scroll down to the bottom of the HTML output. The information includes:
   • User name and IP address

     Use this information to verify the user was identified correctly.

   • The policy that was applied
   • The delegated administration role associated with the policy
   • How the URL was assigned to a category

Next steps

If a customized block page does not contain the More Information option, you can still generate a blocked request, then change the block URL to retrieve the additional information. The block page URL looks something like this:

http://<ipaddress>:15871/cgi-bin/blockpage.cgi?ws- session=.....

Replace blockpage with moreBlockInfo as follows

http://<ipaddress>:15871/cgi-bin/moreBlockInfo.cgi?ws- session=.....

Follow steps 3 and 4 in the procedure above to find user and policy information.

If the user is not correctly identified and there is no policy assigned to the user’s IP address, the Default policy is used.