Hybrid policy enforcement data does not appear in reports

If Internet activity information for users managed by the hybrid service does not appear in reports, first make sure that:

  • A hybrid logging port is configured on the Settings > General > Logging page. See Configuring how requests are logged.
  • The Have the hybrid service collect reporting data for the clients it filters check box is selected on the Settings > Hybrid Configuration > Scheduling page. See Schedule communication with the hybrid service.
  • The Status > Hybrid Service page shows that Sync Service has successfully connected to the hybrid service, and retrieved log records. See Monitor communication with the hybrid service.
  • No health alerts appear on the System tab of the Status > Dashboard page indicating Sync Service communication problems or Log Server errors. See Sync Service has been unable to send data to Log Server.