Connection to Forcepoint CASB has been lost

A valid connection to Forcepoint CASB is needed in order for the integration to Forcepoint CASB to work correctly. When the connection is lost:

  • The list of cloud apps on the Settings > CASB Configuration > Protected Cloud Apps page cannot be updated.
  • The list of selected cloud apps cannot be sent to Forcepoint CASB.
  • Requests to selected cloud apps cannot be forwarded to CASB.

To correct the problem:

Steps

  1. Navigate to Settings > CASB Configuration > Protected Cloud Apps.
  2. Click Connect to Forcepoint CASB and use the information received in the fulfillment letter you received from Forcepoint CASB to enter your:
    1. Access key ID.
    2. API key secret.
    3. Service URL

      The credentials entered are validated against known Forcepoint CASB customers.

    4. Click Connect to generate a secure connection to Forcepoint CASB.