Forgotten passwords

If a user forgets their password, they can click the Forgot your password? link on the logon screen and follow the instructions to reset the password:

1. The user enters their portal user name and click Submit.
2. The cloud service sends an email to the email address listed in the contact details associated with that user name.
   Note: If the email address set up for the user name on the Contacts page is out of date or invalid, the user must contact their administrator to get their password reset.
3. The user clicks the link in the email to go to a secure page.
4. The user enters the answer to their password question, and click Submit.
5. When the question is answered correctly, the user can enter and confirm a new password. They also have the option to change their password question.
   Note: If a user forgets the answer to their password question, they must contact their administrator to get their password reset.

Should you need to generate a new password for a user, follow these steps:

1. Go to Account > Contacts.
2. In the User Name column of the contact list, click the required user name.
3. Click Edit on the User screen.
4. Click Create a password for me.
5. Make note of the password.
6. Click Submit.