Unlocking user accounts

If a user is locked out because they failed to enter the correct password after the allotted number of attempts, an administrator with Manage Users permissions can unlock the user account before the lockout time period has ended. If the lockout time period is set to Forever, the user must be unlocked by an administrator.

1. Select Account > Contacts.
2. In the User Name column of the contact list, click the required user name.
3. Click Edit on the User screen.
4. Click Unlock.
5. Click Submit.