How does the service handle spam?

All messages passing through Forcepoint Email Security Cloud are analyzed and given a spam score. The higher the score, the more likely the message is spam. Your company has set a spam threshold and all messages scoring over this threshold are classified as spam.

Once classified as spam, messages are typically quarantined and stored for 30 days. Messages with high spam scores may be discarded under the control of the administrator. You are NOT notified when you receive spam. In some organizations, 98 percent of inbound email traffic is spam. You would not want to be notified of every spam message you receive.

It is possible for the cloud service to tag spam email; this means the spam is delivered as normal, but the word “SPAM:” is added to its subject line. This feature is most often configured by an email administrator for use during an initial period of evaluation, or to flag email whose spam score is borderline.