Resetting two-factor authentication for a portal user
For portal users who have been locked out, or who cannot use their authenticator app (for example, users who have lost their phone), an administrator with the appropriate permissions can reset the user’s two-factor authentication status. This requires the user to complete the setup process again.
To reset a user’s two-factor authentication status:
Steps
- Go to the Account page.
- Click the username of the user whose account needs to be reset to open the User page. Under Log On Details, the current two-factor authentication status for the user is shown, including the date and time that setup was completed.
- Click Reset to reset the user’s authentication status.