Endpoint Management

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Installing the agent
This section captures the steps for installing the agent on the endpoints in your organization.
macOS installation
Forcepoint ONE agent can be installed on endpoints running macOS either manually or using any of the MDM solutions.
(Manual) Installing the agent on systems that do not have any Forcepoint agent previously installed
Install the agent on macOS endpoints after downloading from Forcepoint ONE Data Security portal.
Troubleshooting manual installation
Troubleshooting helps you resolve common problems that you may encounter when manually installing the agent on macOS endpoint machines.

Introduction
Product updates
Details of new and updated features, as well as known issues.
Endpoint management
Installing the agent
This section captures the steps for installing the agent on the endpoints in your organization.
- System requirements
  Before installing the agent, verify the system requirements for your endpoints.
- Before you begin
  Pre-requisites for installing the agent.
- Downloading the agent
  Download agent from the Forcepoint Cloud Security Gateway portal or Forcepoint ONE Data Security cloud portal, depending on your Forcepoint licenses.
- Windows Installation
- macOS installation
  Forcepoint ONE agent can be installed on endpoints running macOS either manually or using any of the MDM solutions.
  - Deploying the Forcepoint Outlook Add-in
  - Creating the Endpoint SSL Identity
    For the Forcepoint Agent to be able to securely communicate with your Outlook Email client, the Endpoint must be given an SSL identity, and the client machine must be set up to trust that identity.
  - Trusting the SSL Identity for your endpoint
    This step is only required if you intend to monitor email on the endpoint and if your email client is Microsoft Outlook.
  - (Manual) Installing or upgrading the agent on systems that have F1E DLP
    F1E DLP to F1A is currently the only supported upgrade option. For all other scenarios F1E must first be uninstalled using the regular F1E un-install process before attempting to install F1A.
  - (Manual) Installing the agent on systems that do not have any Forcepoint agent previously installed
    Install the agent on macOS endpoints after downloading from Forcepoint ONE Data Security portal.
    - Initial Agent Install
      Instructions to install the agent manually.
    - Troubleshooting manual installation
      Troubleshooting helps you resolve common problems that you may encounter when manually installing the agent on macOS endpoint machines.
      - Identify permission errors
      - Verify Trusted CA Certificate
  - (MDM) Installing the agent using Jamf
    Installing the agent using Jamf is the recommended installation method. Deploying the agent configuration profile in this fashion automatically grants the necessary permissions and accessibility to the agent and avoids complicated administrator or user confirmation dialogs.
Removing the agent
The steps in this section describe how to remove the agent software from endpoint machines where it was previously installed.
Updating the agent
If you have previously installed the agent on your endpoints, you can update to the latest version manually or automatically using a MDM tool (currently Intune and Jamf are only supported) when a new version is available, or on demand to meet your schedule.
Configuring the agent
Viewing the agent status
Migrating from Forcepoint F1E to the Forcepoint agent
To know on agent support for on-prem DLP subset of use cases, contact Forcepoint customer support to see if this is suitable for you.
Agent Compatibility

Troubleshooting manual installation

Troubleshooting helps you resolve common problems that you may encounter when manually installing the agent on macOS endpoint machines.

Identify permission errors
Verify Trusted CA Certificate

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