Resetting MFA setup (by Admin)

The Forcepoint ONE Platform's administrator can reset the authenticator app setup at any time from the Users page.

Steps

  1. Sign in to Forcepoint ONE Platform.
  2. From the application waffle, select Admin.
  3. From the left Navigation Pane, click the Users icon.

    The following page opens displaying existing users.



  4. Click the user account for which you want to reset the MFA setup from the displayed list of users.
  5. On the Edit User pane, place your mouse pointer on the icon and then click Reset TOTP MFA.
    Once the reset of MFA setup is successful, then a confirm message appears.