Endpoint Management

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Installing the agent
This section captures the steps for installing the agent on the endpoints in your organization.
macOS installation
Forcepoint ONE agent can be installed on endpoints running macOS either manually or using any of the MDM solutions.
(MDM) Installing the agent using Jamf
Installing the agent using Jamf is the recommended installation method. Deploying the agent configuration profile in this fashion automatically grants the necessary permissions and accessibility to the agent and avoids complicated administrator or user confirmation dialogs.
Troubleshooting the agent installation when installation is done using Jamf
Troubleshooting helps you resolve common problems that you may encounter when installing F1A on macOS endpoints using Jamf.

Introduction
Product updates
Details of new and updated features, as well as known issues.
Installing the agent
This section captures the steps for installing the agent on the endpoints in your organization.
- System requirements
  Before installing the agent, verify the system requirements for your endpoints.
- Before you begin
  Pre-requisites for installing the agent.
- Downloading the agent
  You can download the agent from the Forcepoint ONE Portal or Forcepoint Cloud Security Gateway portal.
- Windows Installation
- macOS installation
  Forcepoint ONE agent can be installed on endpoints running macOS either manually or using any of the MDM solutions.
  - Deploying the Forcepoint Outlook Add-in
  - Creating the Endpoint SSL Identity
    For the Forcepoint Agent to be able to securely communicate with your Outlook Email client, the Endpoint must be given an SSL identity, and the client machine must be set up to trust that identity.
  - Trusting the SSL Identity for your endpoint
    This step is only required if you intend to monitor email on the endpoint and if your email client is Microsoft Outlook.
  - (Manual) Installing or upgrading the agent on systems that have F1E DLP
    F1E DLP to F1A is currently the only supported upgrade option. For all other scenarios F1E must first be uninstalled using the regular F1E un-install process before attempting to install F1A.
  - (Manual) Installing the agent on systems that do not have any Forcepoint agent previously installed
    Install the agent on macOS endpoints after downloading from Forcepoint ONE Data Security portal.
  - (MDM) Installing the agent using Jamf
    Installing the agent using Jamf is the recommended installation method. Deploying the agent configuration profile in this fashion automatically grants the necessary permissions and accessibility to the agent and avoids complicated administrator or user confirmation dialogs.
    - Deploying the Agent Configuration Profile
    - Deploying the Agent’s Root Certificate
    - Deploying the Agent’s SSL Identity
      This step is required only if you intend to monitor email on the endpoint and if your email client is Microsoft Outlook.
    - Deploying the Agent Software
      This step is optional but recommended. If you do not apply this step then end users will need install the agent software manually.
    - Configuring Jamf and MDM configuration profiles
      The deployment of the agent on a macOS machine requires a software management tool such as Jamf. Jamf is a centralized device management system for macOS and iOS, using the MDM technology.
    - Creating the MDM profile manually
      You can manually create the MDM profile if you have issues importing the MDM profile provided by Forcepoint.
    - Troubleshooting the agent installation when installation is done using Jamf
      Troubleshooting helps you resolve common problems that you may encounter when installing F1A on macOS endpoints using Jamf.
  - (MDM) Installing the agent using Microsoft Intune
    You can deploy the Forcepoint agent using Microsoft Intune on endpoints running macOS.
Endpoint management
Removing the agent
The steps in this section describe how to remove the agent software from endpoint machines where it was previously installed.
Updating the agent
If you have previously installed the agent on your endpoints, you can update to the latest version manually or automatically using a MDM tool (currently Intune and Jamf are only supported) when a new version is available, or on demand to meet your schedule.
Configuring the agent
Viewing the agent status
Migrating from Forcepoint F1E to the Forcepoint agent
To know on agent support for on-prem DLP subset of use cases, contact Forcepoint customer support to see if this is suitable for you.
Agent Compatibility

Troubleshooting the agent installation when installation is done using Jamf

Troubleshooting helps you resolve common problems that you may encounter when installing F1A on macOS endpoints using Jamf.

Error uploading a configuration profile
The "Choose file" button is missing from the "New Package" section in Jamf
Failed agent deployments on the endpoints

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